Orders placed can be canceled 7 days or more prior to pick up date to receive a full refund. Orders canceled 6-5 days before pick up date will receive a partial refund. Orders canceled less than 5 days before pick up date are non-refundable. Orders may be changed up to 6 days of pick up date. If you have placed an order and need to make an adjustment please call us 740-478-9696Orders made the day of your pick up date can only be exchanged, they are non-refundable. Please keep your corsage and boutonniere in the front of the refrigerator. We are not responsible for damage after they leave our shop. Do not leave them in your car, do not leave them set out in warm conditions. Do not freeze. If you have questions please call us or email us. 740-478-9696 xoxoflorals@gmail.com